Terms and Conditions
§ 1 General, Scope of Application of the Terms and Conditions
1.1 All deliveries and services are provided exclusively on the basis of the following General Terms and Conditions (hereinafter referred to as "Terms and Conditions") in their version valid at the time of the order.
1.2 The contracting party is strataNEX GmbH, Scheffelstraße 11 Mühlheim an der Donau 78570 Germany, kontakt@alexshopekosig.online.
1.3 For the purposes of these terms and conditions, a customer may be a consumer (hereinafter referred to as "customer"). Consumers within the meaning of these terms and conditions are natural persons who enter into contracts for purposes that are predominantly neither attributable to their commercial nor their professional activities.
§ 2 Conclusion of contract, formation of the contract
2.1 The offers and product presentations do not constitute a binding offer. Only your order constitutes a binding offer according to § 145 of the German Civil Code (BGB), which we may accept. After you submit your order, we will first send you an order confirmation by email. If we accept your order, you will receive an order confirmation by email within 3 business days of receiving your order, at which point the contract is concluded.
2.2 Once you have found the desired product, you can view it in more detail by clicking on the product name or image. By clicking the [Add to Cart] button, you can add the item to your shopping cart. You can view the contents of your shopping cart at any time by clicking the [Shopping Cart] button. You can remove or change products in your shopping cart by clicking the [Edit] and [Delete] icons. If you wish to purchase the products in your shopping cart, click the [Checkout] button on the "Shopping Cart" page.
During the checkout process, if this is your first purchase, you will create a customer account with us and select your shipping and payment methods. In the final step, under "Order Information," you will see an overview of your order details and can review all information. You can delete or change any entries by clicking [correct]. You can also correct input errors by navigating back in your browser or by canceling the order and starting over. To complete your purchase, you must accept our Terms and Conditions and click the [Buy] button. This will send your order to us.
Section 3 Storage of the Contract Text
We store your order, the order data you entered, and the entire contract text. We will send you an order receipt and order confirmation by email containing all order details and the entire contract text.
§ 4 Right of withdrawal for consumers
The following right of withdrawal applies only to consumers in distance selling:
1. Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract or parts thereof within thirty days without giving any reason.
The cancellation period is thirty days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise your right of withdrawal, you must inform us (Scheffelstraße 11 Mühlheim an der Donau 78570 Germany
, kontakt@alexshopekosig.online) of your decision to withdraw from this contract or parts thereof by means of a clear statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but this is not obligatory. Simply returning the goods received or refusing to accept them is not sufficient.
To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.
Consequences of the revocation
If you withdraw from this contract or parts thereof, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than the fourteenth day from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise. We reserve the right to withhold reimbursement of the purchase price until the goods have been returned to us and confirmed to be undamaged.
You must return or hand over all goods relating to your cancellation to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen-day period has expired. You bear the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.
2. Exclusion and limitation of the right of withdrawal
The right of withdrawal does not apply to the following contract components:
- Contractual components for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
- Contractual terms for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded,
- Contractual components for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,
- Contractual components for the delivery of goods if, after delivery, these goods have become inseparably mixed with other goods due to their nature,
- Contractual components for the supply of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery,
- Contractual components for the delivery of newspapers, magazines or periodicals, with the exception of subscription contracts,
- Contractual elements for the provision of services in the areas of accommodation for purposes other than residential purposes, transport of goods, car rental, delivery of food and beverages, and the provision of other services related to leisure activities, if the contract provides for a specific date or period for the provision,
- Contractual terms for the delivery of digital content via download, the reproduction of which has not been otherwise prevented by copy protection once a download has been started.
The right of withdrawal is limited for the following contract components:
- Contractual provisions for the delivery of bundled goods, which are offered at a lower price through bundling than individually, can only be revoked for the entire bundle.
§ 5 Sample Cancellation Form
(If you wish to cancel the contract, please fill out this form and return it.)
To: Scheffelstraße 11 Mühlheim an der Donau 78570 Germany, kontakt@alexshopekosig.online
I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase
the following goods (*)/the provision of the following service (*)
Ordered on (*)/received on (*)
Name of consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only for notifications on paper)
Date
(*) Delete as appropriate.
§ 6 Prices and Shipping Costs
6.1 All prices include 19% VAT.
6.2 All offered items are shipped via DHL as standard.
6.3 If a return label provided by us is used for the return shipment, no service fees of €0 will be charged upon completion of the return.
§ 7 Delivery conditions
7.1 We deliver exclusively within the European Union.
7.2 Unless otherwise stated in the offer, the goods will be delivered within 7 working days within the European Union.
§ 8 Payment Terms
8.1 Payment can be made optionally by advance payment via credit card (VISA, Mastercard, AMEX), direct debit, Shop Pay, Apple Pay, Google Play or Klarna invoice.
8.2 We retain ownership of the purchased item until the invoice amount has been paid in full.
§ 9 Warranty
If you are a consumer, the warranty is governed by the statutory provisions.
§ 10 Liability
We are liable without limitation for intent and gross negligence and in accordance with the provisions of the Product Liability Act. In cases of slight negligence, we are liable for injuries to life, body, and health.
In other cases, we are liable for slight negligence only in the event of a breach of essential contractual obligations. Essential contractual obligations are those whose fulfillment is a prerequisite for the proper performance of the contract and on whose compliance the contractual partner relies. Liability for breach of such an essential contractual obligation is limited to the typical contractual damages that we could reasonably have foreseen at the time of conclusion of the contract based on the circumstances known at that time. This limitation of liability also applies to our vicarious agents.
§ 11 Miscellaneous
12.1 The contract language is German.
12.2 The European Commission provides a platform for online dispute resolution (ODR). This can be accessed via the following web address: https://ec.europa.eu/consumers/odr/ . We are neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board.
12.3 If one or more provisions of these Terms and Conditions are invalid, the remainder of the contract shall remain in effect. To the extent that provisions are invalid, the content of the contract shall be governed by the applicable statutory regulations.
